As a medical advisor to care homes in north central London, Richard not only offered medical advice, he also became a mentor, a coordinator and part ‘mission-control’ for care homes across the five boroughs. Bringing the skills and problem-solving expertise developed in the battlefields of the Middle East, he was able to offer care home managers a calm ear as well as ensuring that good practice was shared and crucial information on guidelines, regulations and PPE made it to the people who needed it most.
Most care homes operate independently, which means that historically, they may have made decisions in isolation or not had the opportunity to learn from each other. Richard’s work helped to remedy this, where a network of support was developed at a really difficult time for care home managers; something that everyone valued and hopes will continue.