Fred lives in Barnet and due to complex mental health needs struggles to look after himself without help.  Age UK matched him with a volunteer who called weekly, and arranged to support with his shopping.  Reliant on his microwave oven to heat food, Age UK Barnet also assessed him for a personal grant towards a new microwave oven to replace the one that broke during the pandemic and also provided him with an emergency food parcel whilst a personal grant was being administered.  

He is now managing well now, able to pay for his shopping and is feeling more settled.