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Start Well

Have your say on NHS services for pregnant people, babies, children, young people and their families

NHS North Central London Clinical Commissioning Group (NCL CCG) is recruiting resident representatives to join our Start Well programme.

We are recruiting local people who have used services for pregnant people, babies, children, young people and their families in North Central London (Barnet, Camden, Enfield, Haringey and Islington) during the past three years.

The following sections below explain which services we are looking at and the different ways to get involved.

Start Well is a new long-term piece of work that aim to make sure that NHS services in North Central London (NCL) for pregnant people, babies, children, young people and their families deliver outstanding, safe and timely care.

Through Start Well, we will ask ourselves if we are:

  • delivering the best services to meet the needs of pregnant people, babies, children, young people and their families
  • doing all we can to reduce health inequalities
  • learning from the pandemic and responding to national policy

It’s very important that people with recent experience of our maternity, neonatal and children and young people’s services and their families guide and inform the Start Well programme.

Please read all of the additional information below before applying to join the panel.

Join the Start Well panel

Additional Information

We are keen to hear from a broad range of people with relevant experience of the services we are discussing. We’d encourage you to get involved if you’ve used the following NHS services for pregnant people, babies, children, young people and their families in the past three years:

  • Maternity or neonatal services
  • Emergency and urgent care services for children and young people
  • Planned health care for children and young people, such as appointments at outpatient clinics or surgery

We are particularly interested in hearing from people who have used these services at:

  • Barnet Hospital
  • Royal Free Hospital
  • Chase Farm Hospital
  • University College Hospital
  • Whittington Hospital
  • North Middlesex University Hospital Trust

We are also interested to hear from you if you have used services at GOSH, Moorfields and RNOH

You will be someone that:

  • Cares about local health and care services, and wants to help to make them better for everyone who uses them
  • Has used one or more of the services in the last three years, so you can give honest feedback, based on your direct experience
  • Can be open-minded , and listen and consider the views and experiences of others
  • May have ideas about new ways to deliver NHS services to make them simple to use, of high-quality and available to people of all backgrounds

North Central London is home to over a million people and we’re keen to hear a wide range of experiences from people of all backgrounds. To help us do this, we will ask you some questions about yourself so that we can make space for all of our communities in discussions.

Start Well Online Panel

You can get involved in an online panel of around 100-150 people where you will be asked to comment on suggestions, answer questions your perspective, contribute to online discussions, respond to questionnaires, and take part in online meetings.

Time commitment

  • It will take around 30 minutes a month to contribute to the written online forums and questionnaires. You’ll be able to do this at your own convenience.
  • Online discussions may take place a few times in a year and will probably last about an hour. Our aim is to schedule these at convenient times for people with children.

Start Well Resident Reference Group

We are recruiting six people to have more in-depth involvement as part of our Resident Reference Group. These people will represent the views they hear from the online panel at different project meetings. We are looking for:

• Two representatives with an interest in maternity and neonatal services – services for pregnant people and babies
• Two representatives with an interest in emergency care for children and young people
• Two representatives with an interest in planned and ongoing care for children and young people (for example, outpatient appointments or surgery)

Time commitment

• It will take around two hours a month to take part in meetings. At present, these meetings will take place online
• Training will be provided in advance and take around one day in total We will work with the representatives to do this in as convenient a way as possible and may break it down into short sessions over several days.

Those interested in being part of the Resident Reference Group will be invited to take part in a discussion and interview with the programme team so they can ask questions and fully understand what might be involved. There are a limited number of roles and we want to make sure the group is broadly representative of our communities so we may not be able to involve everyone who is interested in this group.

This is an exciting opportunity to be part of shaping important health services that make a difference to thousands of people each year. The programme will run from 2022 for several years.

NCL’s Start Well ambition is to make sure our services for pregnant people, babies, children, young people and their families deliver outstanding, safe and timely care.

We are in the early stages of developing a work programme around children and young people, maternity and neonatal services. The pandemic brought into focus current inequalities of provision. We need to address this. We are asking ourselves if we are:

  • delivering the best services to meet the needs of pregnant people, babies, children, young people and their families
  • doing all we can to reduce health inequalities
  • learning from the pandemic and responding to national policy and independent reviews

We will work collaboratively, openly and transparently, and involve staff and the people who use our services and their families from the very beginning.

GP services, community health services and mental health services (CAMHS) are all very important. We aren’t looking directly at these services as part of this work, although we will take into account the way these services relate to the areas we are considering.

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